Merlin
Your business
Your technology
Your choice
Merlin - Cloud-based veterinary technology that works for your veterinary business
- All your data at your fingertips.
- Schedule reports that track owner compliance and support clinical audits.
- Create workflows that follow your practice policies and clinical protocols.
- Set-up prompts and reminders for repeat visit appointments.
- A cloud-based system with real-time record updates for remote workers.
- Have complete flexibility to set up workflows and create prompts.
- Switch on functions that meet your practice needs.
- Use the comprehensive, configurable settings to tailor your technology to your practice.
- Choose from a wide range of integrated tools and applications.
- Simply add the tools that work for you and leave the ones that don't.
- Streamlining repetitive tasks
- No unnecessary workarounds
- Integrated tools reduce rekeying of information
- Tailored workflows and prompts guide your team.
- Reduced time spent on admin and more time with patients.
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Matthew Harrison
The Brook Veterinary Surgery
"Merlin helps us on a day-to-day basis, not just through the management system but through their integrations with our internal laboratory equipment, workflow systems and wholesaler to name a few. The consistent development of the platform and addition of new features/integrations helps the practice keep moving forward in an ever-expanding digital world."
Merlin capability
Reporting
As well as the standard reports. Merlin provides Report Wizard. The Report Wizard allows you to not only tailor the data output, but also facilitates dynamic client management and communications.
Client engagement
Register and manage client information. Merlin will drive compliance through workflow prompts and auto-reminders.
Stay connected to your customers with SMS, email, teleconsulting, and other MWI partner solutions. You choose which works for your practice and your clients.
Stay connected to your customers with SMS, email, teleconsulting, and other MWI partner solutions. You choose which works for your practice and your clients.
Integrations
Merlin is integrated with both hardware and software solutions - tills, printers, laboratory diagnostic integrations e.g. IDEXX, Milab, Abaxis.
Digitally enable your practice to seamlessly integrate with a choice of market-leading solutions, tools, and applications.
Simply choose the ones that work for your practice, and leave the ones that don’t.
Digitally enable your practice to seamlessly integrate with a choice of market-leading solutions, tools, and applications.
Simply choose the ones that work for your practice, and leave the ones that don’t.
Appointments and scheduling
Merlin allows you to book appointments across different sites and align with your clinical team’s schedule. Plus, Merlin’s auto prompt feature ensures you remember to schedule those all-important follow-ups.
Pharmacy home delivery
Get
veterinary medicines delivered directly to your client.
The
eCommerce experience streamlines the repeat prescription journey and reduces
unnecessary phone calls and footfall to your already busy reception team.
Patient management
Standardise your clinical notes and have all patient data in one place.
Easy setup templates will automate invoicing based on the procedures and treatments your team have performed, so you know you are billing accurately.
Easy setup templates will automate invoicing based on the procedures and treatments your team have performed, so you know you are billing accurately.
Inventory management
Efficiently manage your stock by setting stock levels, implementing automated repeat orders, viewing stock across different sites, and scheduling product price updates. You will know what products are coming in your MWI Wholesale delivery, with batch number and expiry date automatically captured and updated in your system.
Billing
Merlin supports all aspects of customer invoicing, from pre-treatment estimations, through to proactively managing debt, early settlement schemes and eClaims insurance payments.
In addition, the Health Care Plan module has an intuitive workflow that reduces admin, ensures your data integrity and tracks monthly direct debits.
In addition, the Health Care Plan module has an intuitive workflow that reduces admin, ensures your data integrity and tracks monthly direct debits.
Cloud-based
A cloud-based solution with all the benefits and features you would expect.
Merlin is hosted on the Azure platform, which as well as being highly secure helps you make progress towards your sustainability goals.
Merlin is hosted on the Azure platform, which as well as being highly secure helps you make progress towards your sustainability goals.
